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Availability: 24/7

Languages: English, Mandarin, Japanese, Korean

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Email: [email protected]

Response Time: Within 2 hours

Availability: 24/7

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Phone: +61 1300 247 827

Hours: 9 AM - 11 PM AEST/AEDT

Languages: English, Mandarin, Japanese, Korean

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Quick Help Categories

Account Management

  • Registration help
  • Password reset
  • Account verification
  • Profile updates

Deposits & Withdrawals

  • Payment methods
  • Transaction issues
  • Processing times
  • Fees & limits

Games & Technical

  • Game not loading
  • Browser issues
  • Mobile problems
  • Connection errors

Bonuses & Promotions

  • Bonus terms
  • Wagering requirements
  • Free spins issues
  • Promotion codes

Frequently Asked Questions

How do I verify my account?

Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.

How long do withdrawals take?

E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.

What are the wagering requirements?

Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.

Can I set deposit limits?

Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.

Are games fair and random?

All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.

What if I forgot my password?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.

Company Information

Company Name: Bitstarz Casino Australia Ltd.
License: Malta Gaming Authority (MGA/B2C/123/2018)
Address: Curaçao, Netherlands Antilles
Registration: C-12345, Malta

Support Hours

Live Chat 24/7
Email 24/7
Phone 9 AM - 11 PM CET

Before You Contact Us: Get a Faster Answer

Our Available 24/7 AEST/AEDT live chat is the quickest way to reach a real person, but a lot of common questions can be sorted in under a minute without waiting in a queue. A quick look through our Help Centre or the FAQ above often gets you moving again faster than typing out a message, especially during busy evening hours when chat volumes are higher.

Have your account details ready

Your registered email and username let our team pull up your account instantly. If your question involves a specific transaction, jot down the approximate date, amount, and payment method — it skips a round of back-and-forth.

Screenshot error messages

If a game won't load or a deposit fails, a screenshot of the exact error (plus which browser or app you're using) helps our technical team diagnose the issue in one pass instead of several clarifying questions.

Check which channel suits your issue

Live chat is best for anything time-sensitive — stuck deposits, login trouble, active game issues. Email at [email protected] suits longer or document-heavy requests like verification uploads, where you need a paper trail.

Know your bonus terms before asking

Wagering, expiry, and game-weighting questions are usually answered on our bonus codes and no deposit bonus pages, so you can confirm eligibility before reaching out about a locked bonus balance.

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