Help Center
Find quick answers to your questions or get personalized support from our team.
Popular Topics
Deposits & Withdrawals
Learn about payment methods, processing times, and transaction limits.
Get Help →Bonuses & Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Frequently Asked Questions
Payments & Banking
What payment methods do you accept?
+We accept Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. All transactions are secured with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal times vary by method: E-wallets (up to 24h), Credit cards (1-3 days), Bank transfers (3-5 days), Bitcoin (up to 2h).
Are there any withdrawal fees?
+No, we don't charge any withdrawal fees. However, your payment provider might apply their own charges.
Bonuses & Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of $20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Wagering requirements specify how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Yes, contact our support team with your request. You'll need to verify your identity for security purposes.
Crypto & Bitcoin Deposit Help
Cryptocurrency Payments
How many confirmations does a Bitcoin deposit need?
+Most BTC, ETH and LTC deposits are credited to your balance after just one network confirmation, so you're usually ready to play within minutes rather than waiting on the 3-5 business days a standard AUD bank transfer can take.
What's the minimum crypto deposit?
+You can fund your account from 0.0001 BTC or AUD $20, so there's no need to buy a large amount of crypto just to get started or qualify for the welcome bonus.
Do I have to deposit in crypto?
+No — we support BTC, ETH, LTC, AUD, USD, EUR, so you can play in straight AUD through standard e-wallets and cards if you'd rather not touch crypto at all.
Will I lose money to crypto price swings while I play?
+Your balance and bets are tracked in the currency you deposited, so day-to-day BTC/ETH/LTC price movement doesn't change your in-game balance — it only affects what that balance is worth if you're converting back to AUD after withdrawing.